Privacy Policy

1. Information We Collect

• Contact Information: Name, email, phone number, company details (via forms or emails).
• Account Information: Login details, user roles, and system usage data.
• Business Data: Sales records, inventory details, reports, and operational data entered into our systems.
• Technical Data: IP address, browser type, device information, and usage patterns via cookies/analytics.
• Support Data: Messages, service requests, and communication records.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and support requests.
• Deliver and improve our systems and services.
• Manage user accounts and subscriptions.
• Provide updates, maintenance, and technical support.
• Monitor system performance and security.
• Comply with legal and regulatory obligations.

We do not sell personal data to third parties.

3. Legal Basis (If Applicable)

Where required by law, we process personal data based on:

• User consent.
• Contractual necessity to provide services.
• Legal obligations.
• Legitimate business interests (such as improving security and system performance).

4. Your Rights

You may have the right to:

• Access, update, or delete your personal data.
• Withdraw consent at any time.
• Request correction of inaccurate information.
• Request data portability (where applicable).

To exercise your rights, contact us using the details below.

5. Data Sharing

We may share data with trusted third-party service providers (such as hosting providers, payment processors, or technical support partners). All partners are bound by confidentiality and data protection agreements.

We only share data when necessary to provide our services or when legally required.

6. Data Security

We implement industry-standard safeguards, including:

• Secure cloud hosting
• Encrypted connections (SSL)
• Role-based access control
• Regular system monitoring
• Secure backups

7. Data Retention

We retain personal data only as long as necessary to fulfill service purposes or meet legal requirements.

8. International Transfers

As we may serve clients in multiple countries, data may be processed or stored internationally. We ensure appropriate safeguards are applied.

9. Cookies

Our website may use cookies and similar technologies for:

• Website functionality
• Analytics and performance tracking
• Improving user experience

You can manage cookies through your browser settings.

10. Contact Us – CatiLabz

• Company Name: CatiLabz
• Email: info@catilabz.com (replace with your real email)
• Phone: +94 XXXXXXXX (replace with your number)
• Location: Sri Lanka